I. Introductory provisions and definitions

1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the legal relations between the Provider and any person who is interested in the services offered by the Provider on the Provider's website, i.e. the interested party.

2. Providers for the purposes of these General Terms and Conditions shall mean:

Business name: Mavasto, s.r.o.
Registered office: Južná trieda 1575/48, 040 01 Košice - city district Juh
ID number: 54 406 820
Entry: Business register of the District Court of Košice I, section: Sro, insert number: 53494/V
VAT number: 2121655415

Contact details of the Provider:
Email: [email protected]
Number: +421 951 175 870

3. The provider is also the operator of the electronic system through which it operates the website and provides services on the domain named www.hladamchatu.sk (hereinafter also "Website"). Through the mentioned website, the Provider provides its services to Interested Parties.

4. The provider of the services offered through the website is the Provider.

5. An interested party is any person (natural person or legal entity) who has successfully registered on the Provider's website.

6. A consumer is a natural person who, when concluding a contract according to these General Terms and Conditions, does not act within the scope of his business activity.

7. Services are services that the Provider offers through the Internet site - this is the mediation of the conclusion of an accommodation contract according to § 754 et seq. Act No. 40/1964 Coll. between the accommodation provider and the Interested party as the customer, based on the advertisement of accommodation facilities owned by the accommodation providers.

8. The contract is understood as the Mediation Agreement , the subject of which is the mediation of the conclusion of the accommodation contract according to § 754 et seq. Act No. 40/1964 Coll. between the accommodation provider and the Interested party as the customer, based on the advertisement of accommodation facilities.

9. The competent authority supervising legality in the field of consumer protection is:

Inspectorate of the Slovak Trade Inspectorate based in Košice for the Košice Region

Gatekeeper 3
PO BOX A-35
040 65 Košice 1

tel. no. 055/729 07 05, 055/622 76 55
fax no. 055/622 46 95
email: [email protected]

Form for submission of proposals: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

10. In case of any complaints or suggestions, the consumer can address these complaints and suggestions to the Provider, while we recommend that consumers use the Provider's email address to send complaints and suggestions to the Provider: [email protected]. Any complaint will be assessed and dealt with within 10 working days in accordance with the legal order of the Slovak Republic. At the same time, we inform the consumer about its equipment in the same way as the consumer delivered the complaint or initiative to the Provider.

II. Ordering services - conclusion of an agreement on mediation

1. A proposal for the conclusion of an agreement on mediation by the Interested Party is an expression of will of the Interested Party addressed to the Provider, expressed by filling out the registration form on the Provider's website - that is, the form related to the registration and creation of a user account on the website, while the content of the registration form is the data requested by the Provider and the purpose of which is to express the Interested Party's interest in entering into a mediation agreement with the Provider.

2. In order for the Interested Party to be able to register on the website, it is necessary for the Interested Party to fill in all the data truthfully, to verify their phone number and email address, according to the Provider's instructions.

3. Before completing and sending the application form, the interested party is notified via the website and these General Terms and Conditions (including the Complaints Procedure) of all information related to the concluded contract, as well as the service itself, which is the subject of the contract, as well as other information in accordance with § 3 of the Act no. 102/2014 Coll.

4. Acceptance of the order by the Provider (i.e. acceptance of the proposal for the conclusion of the contract), and therefore the conclusion of the contract, takes place on the basis of an electronic confirmation from the Provider addressed to the Interested Party through the website, which informs the Interested Party that his registration has been accepted and his user account was created.

5. The Provider is not obliged to conclude a contract with the Interested Party, while the Provider is not obliged to justify the non-conclusion of the contract in any way.

6. The contract is concluded for an indefinite period.

7. The contract may be terminated by written notice, agreement of the contracting parties or withdrawal from it.

8. Any Contracting Party is entitled to terminate the contract, for any reason or without giving a reason, while the contract expires upon expiry of the 1-month notice period, which begins on the first day of the calendar month following the month in which the termination of the contract was delivered to the other contracting party .

9. Any contracting party may withdraw from the concluded Agreement, if these GTC or relevant legal regulations so stipulate.

III. Brokerage Agreement

1. On the basis of the Mediation Agreement concluded, the Provider publishes advertisements for accommodation owned by third parties (accommodators) with whom the Provider has concluded an agreement and which are available for the purpose of concluding an accommodation agreement with Interested parties as accommodation purchasers.

2. Published advertisements contain exclusively information and data provided by third parties - accommodation providers, while the Provider is not responsible for the veracity of these data and information, as well as for the truthfulness of real estate photos published by accommodation providers.

3. Based on the concluded contract, the Provider is not entitled to any remuneration or other payments from the Interested Party.

4. If, on the basis of the Provider's activities, an accommodation contract is concluded with a third party as the accommodation provider, the Interested Party as the customer is obliged to comply with the terms of the concluded accommodation contract, in particular to participate in the accommodation and to pay the agreed remuneration to the accommodation provider.

IV. Accommodation contract and disclaimer of the Provider

1. The result of mediation according to these GTC is an accommodation contract concluded between a third party as the accommodation provider and the Interested party as the customer.

2. Any legal relationships between the accommodation provider and the Interested Party as a customer, which result from the concluded accommodation contract or are related to it, are exclusively legal relationships between the accommodation provider and the Interested Party.

3. The provider is not a party to the accommodation contract and is in no way responsible for the fulfillment of the obligations of the individual parties to the contract, as well as for any damage incurred by any of the parties to the contract.

4. For the removal of any doubts, the Provider declares and informs the Interested Parties that it is exclusively an intermediary that carries out activities aimed at enabling the Interested Party, as a customer, to conclude an accommodation contract with a third party as an accommodation provider, and that the Provider is not responsible for the conclusion of the contract in question, nor am I its content and fulfillment of obligations arising from it.

5. The provider is not responsible for outages or malfunctions of the website caused by third parties.

6. The Provider is also not responsible for outages or malfunctions of the website if the Interested Party does not meet any of the following requirements:

- Current version of any internet browser

- Internet connection

V. Withdrawal of the interested party - consumer from the contract without giving a reason

1. The consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the date of conclusion of the service contract.

2. If the consumer wishes to exercise this right, the consumer is obliged to notify the Provider of withdrawal from the contract no later than on the last day of the specified period, or submit this withdrawal for postal transport no later than on the last day of the period to the address of the Provider, which is Mavasto, s.r.o., with registered office in Južná tride 1575/48, 040 01 Košice - South district.

3. Withdrawal from the contract can be applied to the Provider in written form or in the form of a record on another durable medium (e.g. e-mail). Withdrawal from the contract can also be done using the Contract Withdrawal Form, which is available on the Provider's website. The consumer is also entitled to withdraw from the contract verbally, especially with a clearly formulated declaration of the consumer expressing his will to withdraw from the contract. We recommend that the consumer, when withdrawing from the contract, state the date of ordering the services, the service from which he is withdrawing, the name and surname, the address of the Provider and the account number to which all payments made to the Provider from the terminating contract will be returned to him (otherwise, the Provider will return the payment to the consumer for the service in the same way that the consumer used for his payment).

4. By withdrawing from the contract, the contracting parties are obliged to return the services provided to each other.

5. You can use the contract withdrawal form. The mentioned form is freely accessible for inspection and download on the Provider's website.

6. The provider will return the payment for services within 14 days from the date of delivery of the withdrawal from the contract.

7. Due to the nature of the service provided, the consumer will not incur any special costs in case of withdrawal from the contract (as would be the case, for example, in the case of returning goods).

VI. Alternative dispute resolution

1. In the event that the Interested Party who is a consumer is not satisfied with the manner in which the Provider handled his complaint or believes that the Provider has violated his rights, he has the right to contact the Provider with a request for redress. If the Provider responds negatively to the request of the Interested Party according to the previous sentence or does not respond to such a request within 30 days from the date of sending it to the Interested Party, the Interested Party has the right to submit a proposal to initiate an alternative resolution of the dispute in accordance with the provisions of § 12 of Act No. 391/2015 Coll. on alternative resolution consumer disputes and amendments to some laws. The competent entity for the alternative resolution of consumer disputes with the Provider is the Slovak Trade Inspection or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/; the buyer has the right to choose which of the listed alternative dispute resolution entities to turn to.The interested party can use the online dispute resolution platform available on the website http://ec.europa.eu/ to submit a proposal for alternative resolution of their consumer dispute consumers/odr/. All other information regarding the alternative resolution of disputes between the Provider and the Interested Party - consumer arising from the contract as a consumer contract or related to the contract as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/ 2015 Coll. on alternative solutions for consumer disputes or about the amendment and addition of some laws.

VII. Final provisions

1. In addition to the general provisions of Act no. 40/1964 Coll. Civil Code as amended, as well as special regulations, especially Act No. 102/2014 Coll. on consumer protection for the sale of goods or the provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and Act no. 250/2007 Coll. on consumer protection.

2. For contractual relationships (as well as other legal relationships that may result from the contractual relationship) with legal entities, or with natural persons - entrepreneurs, the provisions of Act No. 513/1991 Coll. Commercial Code as amended.

3. These General Terms and Conditions form an integral part of the Complaints Procedure, which is made available on the Provider's website.

4. The provider is entitled to unilaterally change these GTC and their annexes. The Provider is obliged to inform the Interested Party about changes to the General Terms and Conditions or their annexes at least 7 days before the day when the change to the General Terms and Conditions or their annexes becomes effective. In the event of any change to the General Terms and Conditions or their annexes, the Interested Party is entitled to withdraw from the concluded Agreement at any time from the notification of the planned change to the General Terms and Conditions until the 14th calendar day from the effective date of the changes in the General Terms and Conditions or their annexes.

5. These General Terms and Conditions become valid and effective upon their publication on the Provider's website on July 1, 2022.